James Evans, PhD

Dr. James R. Evans is a Professor for the Master of Health Administration program, the Department of Operations and Business Analytics and Director of the Center for Performance Excellence in the College of Business at the University of Cincinnati. He holds bachelor’s and master’s degrees in industrial engineering from Purdue, and a Ph.D. in industrial and systems engineering from Georgia Tech. Evans is the author or co-author of two of the most popular quality management textbooks used in business schools worldwide: Managing for Quality and Performance Excellence, 8th Edition, and Quality & Performance Excellence: Management, Organization, and Strategy, 6th Edition, as well as An Introduction to Six Sigma and Process Improvement, all for Cengage Learning. In addition, he has also written books in statistical process control, management science, operations management, simulation and risk analysis, statistics and data analysis, and creative thinking. In 2003, Evans and his co-author received the ASQ Philip Crosby Medal for The Management and Control of Quality, 5th Edition. He is currently Editor of the Quality Management Journal, and serves on numerous editorial boards of other academic research journals. He has published over 90 papers in the fields of operations research, operations management, and quality. Evans is a Fellow in and Past-President of the Decision Sciences Institute.

Evans served as an Examiner for the Malcolm Baldrige National Quality Award from 1994-1996, Senior Examiner from 1997-1999, Alumni Examiner from 2000-2001; and Judge from 2004-2007. He has also been a Senior Examiner and Judge with the Ohio Partnership for Excellence, and served as a Trustee in 2002-2003. He has served as a judge for the Ohio Manufacturer’s Association Case Studies in Team Excellence Competition for several years, and was chairman of the Seasongood Innovation Awards program for the City of Cincinnati in 1998, and member of the award committee in 1999 and 2000. He was also a Judge for the 2002 U.S. Army Communities of Excellence (ACOE) Award Program.

Research Support

College of Business, 2007 Summer Faculty Research Grant, “Toward Understanding the Journey to Performance Excellence”, $10,000

College of Business Administration 2000 Summer Faculty Research Grant, “Practices for Analyzing Organizational Performance,” $10,000

University of Cincinnati, Multidisciplinary Faculty Development Grant, “Developing and Enhancing CBA
Multimedia Instruction,” $13,835.

Peer Reviewed Publications

“The Road to Maturity: Process Management and Integration of Strategic Human Resource Processes,” (with M. Ford and S. Masterson), Quality Management Journal (accepted).

“An Exploratory Analysis of Preliminary Blinded Applicant Scoring Data from the Baldrige National Quality Program,” Quality Management Journal, Vol. 17, Issue 3, 35-50, 2010.

“Corporate Social Responsibility: Implications for Performance Excellence” (with N. Gaffney and J. Foote) Total Quality Management and Business Excellence, Vol. 21, Numbers 7-8, 799-812, July-August 2010.

Published Books

OM (with D.A. Collier) Cengage Learning, 2008 (Chinese Simplified Translation). OM2 (second edition), 2010 (Serbian Translation). OM3 (third edition), 2012.

Operations Management, Goods, Services and Value Chains (with D.A. Collier), Thomson Learning, 2006 (Spanish and Chinese Simplified Translations).

Introduction to Six Sigma and Process Improvement (with W.M. Lindsay), Thomson Learning; 2005. (Bahasa Indonesia and Korean Translations)

Principles of Operations Management, (with A.S. Raturi) South-Western, 2005, (Chinese Simplified and Chinese Complex Translations)

Book Chapter

“Simulation of Production Problems Using Spreadsheet Programs,” (with D. Olson), Encyclopedia of Production and Manufacturing Management, Paul M. Swamidass, Editor, Boston: Kluwer Academic Publishers, 2000, 700-709.

“Simulation Languages,” (with D. Olson), Encyclopedia of Production and Manufacturing Management, Paul M. Swamidass, Editor, Boston: Kluwer Academic Publishers, 2000, 697-700.

“Quality Management Systems: Baldrige, ISO 9000, and QS 9000”, Encyclopedia of Production and Manufacturing Management, Paul M. Swamidass, Editor, Boston: Kluwer Academic Publishers, 2000, 617-621.

Other Publications

“The Evolution of Process Management in the Malcolm Baldrige Criteria for Performance Excellence,” Invited paper. Quest for Excellence, (an international magazine on TQM practices by the Quality and Productivity Society of Pakistan)

“Criteria in Review: Category 4 – Information and Analysis,” Ohio Award for Excellence Quarterly Insights, Vol. 3, Issue 3, 2002.

“How Do You Know?” POM Chronicle: Newsletter of the Production and Operations Management Society, Vol. 9,No. 2, May 1999, p. 10

Invited Presentations

“The Road to Maturity: Process Management and Integration of Strategic Human Resource Processes,” (with M. Ford and S. Masterson). Decision Sciences Annual Meeting, San Diego, 2010.

“Quality Management Research: Recent Trends and Future Opportunities,” (with S. Thomas Foster, Jr.), Northeast Decision Sciences Annual Meeting, Alexandria VA, 2010.

“Performance Excellence Research,” Panel Discussion (Chair), Decision Sciences Annual Meeting, New Orleans, 2009.

Paper Presentations

“The Small Business View of the Baldrige Criteria for Performance Excellence,” (with P. Stephens and C. Matthews), Proceedings, 2004 Decision Sciences Institute Annual Meeting, Boston, 2004.

“Information and Analysis Practices and Relationships With Organizational Performance Results,” Proceedings, 2001 Decision Sciences Institute Annual Meeting, San Francisco, 2001.

“Generating Quality Control Charts Having Specified Characteristics Using Excel,” Proceedings, 2000 Decision Sciences Institute Annual Meeting, Orlando, 2000.

Lecture

“Stepping Up Your Game with the Baldrige Principles,” Executive Luncheon Seminar, Goering Center for Family & Private Business, University of Cincinnati, April, 2011.

“Research Strategies and Approaches,” presentation to the faculty of the College of Business, Valparaiso University, March 2007.

“Scoreboards and Dashboards” Presentation to UC Administration and College Deans, October 2008.

Honors and Awards

Best Interdisciplinary Research Paper, “The Road to Maturity: Process Management and Integration of Strategic Human Resource Processes,” (with M. Ford and S. Masterson). 2010 Decision Sciences Annual Meeting, San Diego Who’s Who in America, 2011 Edition

Outstanding Paper, “Impacts of Information Management on Business Performance,” Benchmarking: An International Journal, Emerald Literati Network Awards for Excellence 2008.

Professor Associate (Honorary full Professor) Brunel Business School at Brunel University, West London, UK, 2006-07

Committees and Service

American Society for Quality (ASQ), Crosby Medal Committee, 2004-2008, Editor-in-Chief, The Quality Management Journal, 2007-2011

Editorial Board, International Journal of Services and Operations Managemen (2004-present)

Editorial Board, International Journal of Process Management and Benchmarking (2005-present)

Editorial Board, International Journal of Health Management and Information (2008-present)

Expert Panelist, “Advancing the Science of Continuous Quality Improvement,” Cincinnati Children’s Hospital Medical Center Research Project funded by Robert Wood Johnson Foundation, 2009

Chairman, Seasongood Innovation Awards, City of Cincinnati, 1997-98; committee member 1999-2000. University of Cincinnati College of Medicine, Mini-Medical Interviewing Volunteer, 2010-2011.

Positions and Work Experience

11/1991-Present Director, Total Quality Management Center, College of Business Administration, University of Cincinnati, Cincinnati, OH

09/1986-2000 Adjunct Professor of Industrial Engineering, University of Cincinnati, Cincinnati, OH

09/1985-11/1990 Head, Department of Quantitative Analysis and Information Systems, University of Cincinnati, Cincinnati, OH

01/1985-03/1985 Acting Head, Department of Quantitative Analysis and Information Systems, University of Cincinnati, Cincinnati, OH

11/1983-present Professor of Quantitative Analysis and Operations Management, University of Cincinnati, Cincinnati, OH

09/1978-08/1983 Associate Professor of Quantitative Analysis, University of Cincinnati, Cincinnati, OH

09/1980-08/1982 Director of Business Logistics,University of Cincinnati, Cincinnati, OH

09/1975-08/1978 Assistant Professor of Quantitative Analysis, University of Cincinnati, Cincinnati, OH

09/1972-03/1975 Graduate Teaching Assistant – Georgia Institute of Technology, Atlanta, GA

Summer 1971 and 1972 Industrial Engineering Analyst, Chicago, Rock Island and Pacific R.R.

Summer 1970 Washington Summer Intern Program Participant, U.S. Army Computer Systems Command

Education

Institution: Georgia Institute of Technology, Atlanta, GA PhD 1975 School of Industrial and Systems Engineering with emphasis in operations research

Institution: Purdue University, West Lafayette, IN MS 1972 Industrial Engineering

Institution: Purdue University, West Lafayette, IN BS 1972 Industrial Engineering

Please click here to view a complete list of award honors, research and presentations.

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